Refund Policy

Effective Date:
Platform Name: GlobalCropDeals
Operated By: Vendoglobal Private Limited

At GlobalCropDeals, we aim to ensure a fair, secure, and transparent trading experience for all our verified vendors and buyers. This Refund Policy outlines the terms and conditions under which refunds are allowed or disallowed for transactions made through our platform.

1. General Policy

GlobalCropDeals acts as a digital platform to connect verified B2B buyers and sellers of agricultural and crop-related products. As such, refund decisions primarily depend on the mutual agreement and business terms between the parties involved.

However, in cases where GlobalCropDeals acts as an intermediary for payments or order facilitation, the following refund policy shall apply.

2. Eligible Scenarios for Refund

A refund may be initiated under the following circumstances:

• Product Not Delivered: If the product is not delivered within the agreed timeline and the seller fails to provide proof of dispatch.

• Wrong Product Received: If the buyer receives a completely different product from what was agreed upon in the order.

• Defective or Damaged Goods: If the products are received in unusable condition and verified by both parties or through evidence shared.

• Transaction Errors: In case of duplicate payments, overcharged commission, or technical failures during transaction.

3. Non-Refundable Scenarios

Refunds will not be issued under the following conditions:

• Buyer changes mind after order confirmation without valid reason

• Goods are perishable and damaged due to delay from buyer’s end

• Disputes not raised within 48 hours of product delivery

• Orders completed outside the GlobalCropDeals platform

• Deals closed with full mutual acceptance and no reported issue at the time of delivery

4. Refund Process

• The buyer/seller must raise a refund request within 48 hours of the transaction or delivery via email to refund@globalcropdeals.com or through the platform dashboard.

• Supporting documents or photographic evidence must be submitted for verification.

• Our dispute resolution team will review and mediate the issue fairly, usually within 5–7 working days.

• If the refund is approved, it will be processed back to the original payment source within 7–10 working days.

5. Platform Service Fees

Please note that any platform commission, service charges, or GST collected during the transaction may be non-refundable, unless the refund is due to platform or technical errors.

6. Refund Mode

Refunds will only be processed via:

• UPI

• Bank Transfer

• Credit back to original payment method (if applicable)

We do not offer refunds in cash under any circumstances.

7. Policy Changes

We reserve the right to update this Refund Policy at any time. Any changes will be notified via platform alerts or email.