Payment Policy

Effective Date:
Platform Name: GlobalCropDeals
Operated By: Vendoglobal Private Limited

At GlobalCropDeals, we ensure secure, transparent, and smooth payment transactions for all our verified vendors and buyers across India. This Payment Policy outlines the terms related to order payments, settlement, commissions, and transaction modes applicable on the platform.

1. Mode of Payments

We support the following payment modes for ease of B2B transactions:

• UPI (Unified Payments Interface)

• Net Banking

• NEFT/RTGS/IMPS (Bank Transfers)

• Debit/Credit Cards (Selected Cases)

• Wallets (Only where applicable)

• Cash Payments (Offline COD subject to mutual vendor-buyer agreement – not platform liable)

2. Payment Workflow

For Buyers:

• Payment can be made directly through the platform at the time of order placement (Advance or Partial).

• In some cases, buyers and sellers may opt for Cash on Delivery (COD) or Post-Delivery Bank Transfers, depending on mutual terms.

• Buyers must ensure timely payment as per the deal terms to avoid order cancellation or blacklisting.

For Sellers:

• Sellers will receive payment after successful delivery and buyer confirmation, if using the GlobalCropDeals escrow mechanism.

• If payment is done directly by the buyer to the seller, GlobalCropDeals is not responsible for disputes unless platform wallet/escrow was used.

3. Platform Commission

• GlobalCropDeals charges a nominal commission on every successful transaction.

• The commission percentage or fixed fee will be clearly displayed before final order confirmation.

• Commission is auto-deducted from the payable amount to the seller (if applicable).

4. Tax & Invoicing

• All payments are subject to applicable Indian taxation laws including GST.

• Buyers and sellers are encouraged to provide valid GSTIN to receive tax-compliant invoices.

• Automated invoices and payment summaries are generated and available in the user dashboard.

5. Payment Settlement Timeline

• For transactions via the GlobalCropDeals escrow or wallet system, seller payouts are generally processed within 2–5 working days post delivery confirmation.

• For offline or mutual transactions, the platform is not responsible for delays or defaults in payment.

6. Failed Transactions

• In case of failed online transactions (due to server error, timeout, or banking issues), the amount will be auto-refunded to the original payment method within 5–7 working days.

• If not received, users are advised to contact support with transaction reference details.

7. Disputes & Chargebacks

• If a buyer disputes a payment or raises a chargeback, the platform will investigate the issue.

• Sellers must retain proof of product quality and delivery to defend their claims.

• Final decision will be based on documents and logs, and may involve refund or settlement withholding until resolved.

8. Payment Confirmation

• All users will receive a confirmation message or email upon successful payment.

• Payment details and order status can be tracked from the "Orders" or "Payments" section on the dashboard.

9. Fraud Prevention

• We maintain strict fraud monitoring.

• Suspicious payments, fake orders, or refund abuse will result in account suspension and possible legal action.

10. Policy Updates

This Payment Policy is subject to change. Any updates will be notified through email or platform notifications. Continued use of the platform after changes implies acceptance.